Explore our FAQs to find answers to commonly asked questions about our luxury fashion brand, products, and services. We're here to provide you with the information you need for an exceptional shopping experience.
The premium packaging we use for all our products is thoughtfully designed to serve as an exceptional gift on its own. On top of this, you can request a personalised note to be attached with the order. This will be printed and sent with the order on your behalf.
After your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress and location of your delivery.
If you encounter any issues with your delivery, please contact our dedicated customer support team. They are available to assist you with any concerns or questions regarding your order, including delays or damaged packages. For more information, refer to the ‘contact us’ section.
Yes, during the checkout process, you can choose our Express shipping option, which would expedite the delivery of your order for faster arrival.
Yes, our commitment to premium packaging and efficient tracking extends to international orders as well. You can expect the same level of care and security for your international deliveries.
We accept a variety of payment methods, including major credit and debit cards, as well as secure online payment gateways. Please refer to the bottom of the web page to see the accepted payment methods.
Yes, we prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your data.
We periodically offer discounts and promotions. To stay updated, please subscribe to our newsletter and follow us on social media.
Shipping & Returns
To qualify for free shipping, your order must meet a minimum purchase amount of 100 EUR.
Shipping fees for orders below the specified minimum purchase amount (100 EUR) are determined based on the shipping method (Standard or Express) and will be clearly displayed during the checkout process.
For international orders, additional customs fees or taxes may apply depending on your country's regulations. These fees are not included in your purchase price and are the responsibility of the recipient.
Delivery times can vary depending on your location and the shipping method you choose (Standard ~ 2-8 days or Express ~ 1-4 days). Please note that unexpected delays due to weather, customs, or other circumstances beyond our control may occur.
Our scarves and twillies are made of 100% pure silk, with no mix of any other fabric. We take great care in sourcing the highest quality silk for our creations.
Hand-roll hemming is a meticulous and artisanal technique used in crafting our scarves. Each hem is carefully rolled and stitched by skilled artisans, ensuring a delicate and refined finish that sets our scarves apart in terms of quality and craftsmanship.
OEKO-TEX® certification is a globally recognized standard that ensures our products, including textiles like scarves and twillies, meet stringent safety and environmental criteria. When you see the OEKO-TEX® label on our products, it means they have been thoroughly tested and are free from harmful substances, making them safe for you and the environment. We prioritise your well-being and the sustainability of our products through this certification.
We offer a variety of print options for our silk scarves, including both single-sided and double-sided prints. These prints are available in two dimensions: 90x90 cm and 138x138 cm. Whether you prefer a single-sided design for a classic look or a double-sided print for added versatility, you'll find options that suit your style.